CONFIDENTIALITY AND PRIVACY POLICY

Protecting your personal or business information is a priority for us. Your consent is essential for collecting, using and disclosing your information. The decision to disclose your personal information to us is yours. Personal information enables us to identify you and serve you in a way that meets your expectations.

It is our responsibility to ensure that all collected information is handled securely. In this regard, we invite you to review our privacy policy, in which you will find answers to your questions, including the types of information collected, the reasons we ask you to provide personal information, what we do with your information and the security measures in place to ensure its protection.

The term "personal information" refers to any information about you that allows, directly or indirectly, your identification.

 

1. Obtaining Your Consent

What Does My Consent Entail?

By voluntarily providing us with your personal information, you consent to the collection, use and sharing of your personal information by Musique Gagné Inc. (“Musique Gagné”) in accordance with this policy, to serve you daily and to meet our legal obligations.

Your consent is only valid for the period necessary to fulfill the purposes for which it was requested, which are further described below.

Please note that we collect, use and share only the personal information necessary unless the law permits us to process it otherwise.

 

2. Can I Withdraw My Consent to the Use of My Personal Information or Refuse to Provide Certain Information?

You may withdraw your consent to the use of your personal information at any time by contacting our person in charge of the protection of personal information, whose contact information is provided below. You may also choose, at any time, to refuse to provide certain information.

Keep in mind, however, that if you refuse to provide certain information or withdraw your consent for its use, we may not be able to provide you with all or part of our products and services, as some information is essential to the relationships we maintain with our clients.

 

3. Limiting Our Collection to What Is Necessary

What Personal Information Do We Collect About You?

Personal information may include: your name; e mail and mailing addresses; title; language; phone number; financial data, such as payment information or banking details; company name; employment status; recruitment-related information, such as the contents of a resume including education and employment history; and any other personal information you may provide to us from time to time.

Please note that if you provide us with personal information about other individuals (such as your employees, clients, administrators, officers, shareholders, service providers, beneficial owners or children, as the case may be), you must ensure that you have duly notified them that you are providing us with their information and that you have obtained their consent to such disclosure of information or that you are the holder of parental authority (if information about minors is provided).

 

4. How Is Your Personal Information Collected?

We do not collect your personal information unless you provide it to us voluntarily. We only collect the personal information necessary for the purposes defined before such collection, as outlined below. When you provide us with personal information, you agree to the way we collect, use, disclose and manage that information, as described in this policy.

In particular, we may need to collect your personal information in the following situations, if applicable:

  • You complete an information request or a form;
  • You create an account on our website;
  • You participate in one of our contests or promotions, or complete a survey;
  • You request to subscribe to our newsletter or to receive other communications; or
  • You communicate with us by phone, e-mail, in person or by other means.

 

5. Data Collected via the Website Through Technological Means

We use technologies that include functions allowing us to identify, locate or profile a user of our website, such as tracking and web analytics tools. You will be informed of the use of such technologies when you first visit our website. These functions will remain deactivated unless you expressly consent to their use by activating them.

For further details, cookies that are strictly necessary and essential to the operation of our website are always activated and cannot be deactivated.

  • Google Analytics and Google Ads

We use Google Analytics and Google Ads on our website, which are web analytics technologies provided by Google. These enable us to track traffic on our website and analyze the usage preferences of our visitors. These technologies include cookies and other storage technologies to collect data, including personal information, compile statistics on the use of our website and serve ads based on visitors' previous visits to our website or other pages. Using these cookies, Google and its partners tailor ads shown to our visitors based on their browsing experience on our website or other sites.

Google stores the data collected by these cookies on servers worldwide. Google may also transfer this information to third parties when required to do so by law or when these third parties process the information on Google’s behalf. We are contractually prohibited from sending personally identifiable information of our website visitors to Google.

For further information on Google Analytics, Google Ads and their privacy policy, please consult the text of the policy at the following address:

https://policies.google.com/privacy?hl=en

Google allows you to install an add-on on your browser to prevent Google Analytics from analyzing your activity on websites that use cookies. You will find this tool at the following link:

https://support.google.com/analytics/answer/181881?hl=en&sjid=3965606501719601467-NA

  • Meta Pixel
Meta Pixel We also use Meta Pixel, which is a piece of code added to our website. This allows us to track traffic on our website, analyze our visitors' usage preferences and measure the effectiveness of our advertisements. In doing so, this technology uses cookies, web beacons, other storage technologies and pixel, to collect data, including personal information, and compile statistics on the use of our website. Meta may subcontract its obligations under its data processing terms to a subcontractor who may reside in the United States, the European Union, the European Economic Area (EEA) or in other countries. However, this must only be done by means of a written agreement with such subcontractor that imposes on the latter obligations as extensive as those imposed on Meta under these same terms. For further information on Meta Pixel, its terms of use as well as its data processing and security terms, please consult the texts of these at the following links:

 

 

Data collected by cookies and pixels may include, but is not limited to:

  • Your IP address;

  • The age group to which you belong;

  • Your gender, city and country;

  • Your browser's language setting;

  • Your browser type;

  • Your operating system;

  • The device on which your browser is running;

  • The actions you take on our website;

  • The source that referred you to our website (a search engine, for example).

 

Please note that you always have the option of refusing the collection and use of information intended for targeted advertising, via the tool found at the following link: https://optout.aboutads.info/. This tool applies to Meta Pixel, Google Ads and Google Analytics.

You can also manage your browsing preferences directly in your Web browser at any time to disable cookies on the sites you visit. By default, browsers allow the use of cookies, but this function can also be deactivated. It is also possible to manually delete cookies after they have been used, through your Web browser.

Please note that visitors to our website can choose to disable personalized advertising in the ad settings at the following address:

https://support.google.com/My-Ad-Center-Help/answer/12155154?hl=en&sjid=133541997142535729-NA

Finally, you can consult your Facebook ad settings and update your preferences at any time at the following link:

https://www.facebook.com/help/568137493302217/?helpref=uf_share

Please note that our website can be used without these cookies. This means that users who refuse cookies can browse our website freely.

 

6. Being Transparent

How Do We Use Your Personal Information?

We collect personal information to respond to your requests and to manage and deliver our services, such as when you create an account on our website or place an order online. We may also use your information for recruitment purposes to process job applications.

We may also use your personal information, depending on the choice you have expressed, in particular when you subscribe to our newsletter to receive informative and promotional communications, to keep you informed of our new products and services or to send you advertising material or additional information on our products, services and surveys, for marketing and solicitation purposes. However, you are free to choose not to receive advertising or commercial material at any time.

In addition, the information you provide may be used by us for i) targeting and commercial prospection purposes, ii) statistical analysis, including regarding market and industry trends, and iii) continuous development and improvement of our products and services.

If we use your personal information for purposes other than those identified in this privacy policy or as permitted by applicable law, you will be notified and given the opportunity to consent before any action is taken.

 

7. With Whom Do We Share Your Personal Information?

We may share your information with our service providers, who fall into the following categories:

  • Our professional advisors, such as legal, financial, business and risk management or other advisors, bankers and chartered professional accountants;

  • Our insurers and insurance brokers;

  • Equipment and musical instrument suppliers, who require proof of billing from our clients in connection with, for example, the administration of substantial rebates, warranties or their repair services; and

  • Third-party service providers for hosting and maintaining our site, hosting our data via cloud services, information technology (IT) services, including website audience analysis services, payroll services, online and telephone payment processing services, transmitting e-mail or other communications on our behalf, or running promotions or analyzing the effectiveness of our advertising strategy.

These third parties may access or process personal information in the course of the services they provide to us. We limit the information provided to these service providers to only that which is reasonably necessary for them to perform their duties. Please be aware that their use of the information we provide to them is subject to legal restrictions and that they are authorized to use your information only for the purpose of performing their duties. In fact, each of our contracts with our service providers contains commitments to ensure the confidentiality of the personal information disclosed. Note also that information may be communicated outside of Quebec, as some of our service providers have facilities in other Canadian provinces, the United States, Ireland, Denmark and Sweden.

Your personal information will not be used or disclosed for purposes other than those for which it was collected and in accordance with this policy, except with your consent or as required or permitted by law. In specific cases, if your sensitive personal information is to be used for purposes other than those for which it was collected, you will be notified and given the opportunity to expressly consent before such use is made. Other than as permitted herein or by law, we will not disclose, sell or otherwise transfer to third parties, or exchange with third parties, any information you provide to us.

Finally, please note that if we need to make a decision about you, we will ensure that the personal information we use to make that decision is up-to-date and accurate.

 

8. Who Has Access to Your Personal Information at Musique Gagné?

Access to your personal information is limited to the staff, agents and representatives of Musique Gagné who need to access it in the performance of their duties. Thus, only our employees responsible for processing your order, billing and administration have access to your personal information in order to provide you with our products and services.

Our employees are trained and made aware of the importance of protecting your personal information and are required to undergo regular training on security and personal information protection. In addition, our employees are bound by confidentiality agreements.

 

9. Protecting Your Information

How Do We Ensure the Protection of Your Information?

We strive to maintain reasonable physical, technical and administrative security measures in accordance with generally accepted industry standards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use or modification.


For example, our routers are protected by firewalls for both internal and external IP addresses. We work with a third-party service provider for our online business to ensure the security of our online transactions and your personal information. We also use a fixed IP address, allowing us to host our website on our own servers, thereby enhancing the security of your data.

Finally, our IT service provider proactively detects and manages cyber threats at all times. Our security architecture and solution design are aligned and tested annually against multiple standards, including SOC 1 Type II, SOC 2 Type II and PCI-DSS, to ensure that our data and those of our customers are adequately protected. As a result, our security program is resilient to cyberattacks.

We continuously review our practices and policies, audit our data network, test the effectiveness of our site security and make every necessary update to ensure that the confidentiality of your information is never compromised.

Internet communications are subject to interception, loss or alteration. Therefore, you acknowledge that information or material which you provide electronically through your access to or usage of this site is not confidential nor proprietary, except as may be required under applicable law, and that unprotected e mail communication over the Internet is subject to possible interception, alteration or loss.

Although we take the security measures required by law, no security device is infallible. Therefore, to the extent permitted by law, we cannot guarantee that personal information will not be lost, misused or altered and we assume no responsibility for the personal information you transmit, nor for its use or misuse by you or third parties. You should always exercise caution in handling and disclosing your personal information, especially by avoiding transmission over unsecured e mail.

In the event of a confidentiality incident, we will take reasonable measures to reduce the risk of injury and will comply with our obligations under applicable law. In particular, we will inform you if a confidentiality incident has occurred involving your personal information, to the extent required by law.

 

10. Where Is Your Personal Information Stored?

Your personal information is located in Canada, the United States, Ireland, Denmark and Sweden. To access your personal information, simply contact our person in charge of the protection of personal information, whose contact information is provided below.

 

11. How Long Do We Keep Your Personal Information?

We will keep your personal information only as long as we reasonably need it for the purposes for which it was collected or processed, in accordance with this policy or to comply with the requirements of applicable law.

We ensure that your personal information is destroyed, by disposing of it permanently. Destruction is carried out in a safe and secure manner, in accordance with applicable best practices.

If your personal information is not destroyed in the manner described above, it will be anonymized according to generally accepted best practices and according to the criteria and terms determined by regulation. Information concerning a natural person is anonymized if it is, at all times, reasonably foreseeable in the circumstances that it irreversibly no longer allows the person to be identified directly or indirectly.

 

12. Your Rights Regarding Your Information

Right to Access, Rectify or Modify Your Personal Information

You have certain rights regarding your personal information. It is imperative that you understand these rights. Under certain circumstances and in accordance with applicable laws, you have the following rights:

  • The right to request access to and copies of the personal information we hold about you;

  • The right to request the communication of your computerized personal information in a structured, commonly used technological format;

  • The right to request correction of any inaccurate, incomplete or equivocal personal information we hold about you;

  • The right to require the rectification of personal information collected, communicated or kept in a manner not authorized by law;

  • The right to require that the dissemination of personal information about you ceases or that any hyperlink attached to your name allowing access to such information by a technological means be de-indexed in certain circumstances;

  • The right to request the deletion of obsolete personal information or information not justified by the purpose of the file;

  • The right to provide written comments and have them added to your file; and

  • The right to withdraw your consent to the communication or use of your personal information for the purposes outlined above, particularly for commercial prospection purposes.

To exercise these rights, we invite you to contact our person in charge of the protection of personal information, whose contact information is provided below.

 

13. Questions, Comments, Complaints?

Person in charge of the protection of personal information

You may direct your questions, concerns, complaints and requests regarding this privacy policy to Mr. Paul André Jr Gagné, person in charge of the protection of personal information, at the following e mail address: musicgagne@gmail.com

You may also contact the person in charge of the protection of personal information to exercise your rights concerning your personal information as set out in the previous section. Please note, however, that we will only consider a request for access or rectification of your personal information if it is made in writing by a person who proves that he (she) is the person concerned, in accordance with applicable laws.

In all cases, we promise to contact you within 30 days of receiving your request.

 

Date of last update of this policy: 2024-12-31